Sunday 9 September 2012

Resolving interpersonal conflicts.



Last week, my lab partner A told me a story about himself.
Last semester, A was in a project group with other 3 classmates. One of his group mates B did not participate actively while doing project. He used excuses to delay his submission frequently. As a team, that affected everyone else’s plan. So B was given a lot of pressure.
As the due date getting closer, A got more and more anxious because their project was extremely lagged. A tried to push B to perform better, but B seemed not giving any positive response. One day they had a big quarrel after A accused B for missing group meeting again. B said A did not understand his situation (B was trying to switch course because studying engineering was too stressful for him). The workload assigned to him was too much and he already tried his best.
A did not told me the rest of the story. Luckily, they submitted the project on time at the end, but I can tell that A was still angry at B.

I use this story as an example because I think most of us may have similar experience as a university student. There are a few reasons contributing to this conflict. The first one is both A and B were in a very stressful state. A was pressured because of the due date. B was pressured by A. Therefore the conflict outbroke easily. The second reason is they did not understand each other’s position. When B could not submit his work on time, instead of helping him with his work, the rest of his group mates added more pressure on B. They did not know that B was actually putting in the same amount of effort (or maybe more). The third reason is B did not sound out when he noticed he could not finish the work on time. He affected the whole team because of his self-esteem. That was very selfish.
To solve an interpersonal conflict, staying calm is the first thing we should do. Communication and sense of sympathy are the keys we should use. If I were A, I would ask B whether he needed any help with his work rather than assuming he was too lazy to finish it arbitrarily. If I were B, I would ask for help when I knew I would not finish on time.
For anyone who is reading this post, do you have any similar experience? Were you A or B? What will/did you do in this situation?
 Sorry for the long post.I tried to make it shorter,but the idea was not properly expressed.
Always stay cool.peace.

not cool. cool.

3 comments:

  1. Hi,I agree with you on that many of us have encountered this kind problems before.And most of the time,we always tend to blame them because we are all working in a team especially when there is a deadline for what we are supposed to achieve.However, you made me realize that we are often standing just in our point of view when dealing this kind of tough issues. For example, when one of our team members failed to finish his work two or more times, we always think he or she is not willing to do his job. However, sometimes it may not be the truth for the situation. They, just like the person B in you blog,may have some troubles when they are doing their job. It could be the stressful workload from the other modules or even the problems from their families. But as is often the case,those people feel too shy to let others know their difficulty and they just push themselves harder in order to finish their work at all cost, of which the result is not always want people want.So what I want to say is that resolving the interpersonal conflict is not just about forgiving others, but also putting yourself into others' shoes.This is very important for us to avoid even worse conflicts.

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  2. I agree with Yang Mo on this- when someone has trouble completing his work, there could be a number of factors underlying that- that's why it's useful to talk to the person first to find out as a first step.

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